1. Booking Confirmation

A booking is considered confirmed only after:

• The menu and service details have been finalized; and

• The required deposit or full payment has been received.
   

Availability is reserved exclusively for confirmed bookings.
 

2. Deposits

A deposit or full payment may be required depending on the type of service.

Deposits are applied toward the final invoice and help secure your reservation.
Deposits are generally non-refundable except as outlined in this Refund and Cancellation Policy.
 

3. Client Cancellations

More than 7 Days Before Service

• Eligible for a refund of amounts paid, less any non-refundable payment processing fees charged by third-party payment providers (such as credit/debit cards, PayPal, Venmo, or other online payment services), if applicable.
  
  Refunds will be issued using the original payment method.
   

3–7 Days Before Service

• Deposits may be applied toward one rescheduled booking within 90 days, subject to availability.

• Refunds may be issued at the discretion of Vaishnav Caterers LLC if no ingredients or supplies have been purchased.
   

Less Than 72 Hours Before Service
Because ingredients, preparation, scheduling, and staffing may already be committed, cancellations made within 72 hours of the scheduled service are generally non-refundable.
 

4. Ingredient Purchases

If specialty ingredients, rental equipment, or supplies have already been purchased specifically for your event, those costs are non-refundable.

Any specialty ingredients or supplies purchased specifically for your event remain the property of the client after reimbursement or payment and may be provided upon request, where practical.
 

5. Rescheduling

We understand unexpected situations may arise. 
Rescheduling requests are welcomed whenever possible and are subject to:

• Availability

• Ingredient commitments

• Staffing availability
   

We will make every reasonable effort to accommodate a new date.
Any payment processing fees associated with the original transaction are subject to the policies of the applicable payment provider and are generally not refundable.
 

6. Private Chef Services

For in-home chef services, if service cannot begin because of:

• Unsafe working conditions

• Unsanitary kitchen conditions

• Lack of access to utilities

• Restricted access to the property
   

Vaishnav Caterers LLC reserves the right to cancel or discontinue the service.
Refunds, if any, will be determined based on work already completed and expenses incurred. If service is discontinued after it has begun, refunds, if any, will be based on services already performed and expenses incurred.
 

7. Delivery Orders

Clients are responsible for ensuring someone is available to receive delivered food at the agreed delivery time.

Refunds will not be issued for missed deliveries resulting from:

• Incorrect delivery information

• No recipient available

• Inability to access the delivery location
   

8. Changes to Guest Count or Menu

Changes requested within 72 hours of the scheduled service may not be possible.
Reasonable changes may be accommodated prior to your event. However, changes requested shortly before the event may affect:

• Pricing

• Preparation time

• Availability

• Service schedule
   

Additional charges may apply.
 

9. Refund Processing

Approved refunds will generally be processed using the original payment method.

Processing times depend on your financial institution or payment provider and may take several business days.

Payment processing fees charged by third-party providers (including, but not limited to, credit/debit card processors, PayPal, Venmo, and similar payment services) are non-refundable because these fees are retained by the payment processor and are not returned to Vaishnav Caterers LLC when a refund is issued.
Refunds will generally be processed using the original payment method.
Any payment processing fees associated with the original transaction are subject to the policies of the applicable payment provider
 

10. Payment Disputes and Chargebacks

If you believe there is an issue with your order or service, we encourage you to contact Vaishnav Caterers LLC directly so we can work toward a fair resolution.

Initiating a payment dispute or chargeback through your bank or credit card issuer may delay the resolution process.

For any disputed transaction, Vaishnav Caterers LLC reserves the right to provide supporting documentation to the payment processor or financial institution, including but not limited to:

• Client Intake Forms

• Signed acknowledgements

• Approved quotations

• Invoices

• Payment confirmations

• Email and text communications

• Delivery confirmations

• Service records

• Photographs of completed food or event setup (when applicable)

We are committed to resolving concerns professionally and encourage customers to contact us before initiating a chargeback. Customers agree to make a reasonable effort to contact Vaishnav Caterers LLC before initiating a payment dispute or chargeback.

11. Business Cancellations

If Vaishnav Caterers LLC must cancel a confirmed booking due to circumstances beyond our reasonable control (such as severe weather, emergencies, or unforeseen events), we will make every effort to:

• Reschedule your service, or

• Provide a full refund of amounts paid for services not rendered.
   

12. Questions

If you have any questions regarding this Refund and Cancellation Policy, please contact us.
 

 Vaishnav Caterers LLC

📍 Serving Hillsboro and the surrounding Portland Metro Area, Oregon

📞 (971) 482-9066
📧 vaishnavcaterersllc@gmail.com

🌐 www.vaishnavcaterers.com